Service industry and what it means to be customer-centric

Service industry and what it means to be customer-centric

Service industry and what it means to be customer centric by Jessie Liew   I will start this article with an old but common statement – “Customer is always right”. This is especially widely promoted in the Service industry. Half correct to the marketing...
How pandemic has changed the tourism landscape

How pandemic has changed the tourism landscape

How Pandemic has changed the tourism landscape by Jessie Liew   Personally, my endeavours in the Hospitality industry have been nothing short of intriguing and exciting. This industry deals with people, work surrounding people. Never a bored moment. I was offered...
Will getting an MBA make me rich?

Will getting an MBA make me rich?

Will getting an MBA make me rich? by Jessie Liew   Ultimately, all that we invest, be it time, cost or effort, it should yield a return. We pay for an apple and we get an apple – that is equilibrium. For the price of an apple, we gain if we get an ounce of gold;...
Profiling Needs and Self Development

Profiling Needs and Self Development

Profiling Needs and Self Development by Jessie Liew   Being an Executive Program Advisor in UBA means there are countless interactions with working executives, business owners and entrepreneurs from all walks of life, who would like to embark into the Masters and...
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